Frequently Asked Questions

Can I try Physician Focused before I pay for it?

Try it for a month. You can cancel anytime. We’ll even refund your 1st month if you don’t love it.

What does a membership cost and are there different types of memberships?
  1. $149/month, Personal Assistant Starter
  2. $249/month Personal Assistant Pro
  3. $349/month Personal Assistant Premium

View and choose a membership here.

What’s the difference between the three tiers of membership?

With a Personal Assistant Premium membership, you have 20 hours of task request time a month. This membership tier is $349/month and offers a full DRM package along with personal tasks, social media audits upon request and social media management.

 

With a Personal Assistant Pro membership, you have 12 hours of task request time a month. This membership tier is $249/month and includes personal tasks, with audits of your social media and digital reputation upon request.

 

With a Personal Assistant membership, you have 6 hours of task request time a month. This membership tier is $149/month and is solely personal tasks (travel planning, research, scheduling personal appointments).

How do I pay for a third party involved in my task?

Easily! Just fill out a credit card authorization form and we can handle them on your behalf. We’ll always ask you to approve the charge ahead of time. Or, if you prefer, you can handle the payment for the third party after we smooth out all the details.

Do I have to sign a contract when I sign up?

Nope! There is no contract for our monthly membership. You can cancel, upgrade, or downgrade your membership at any time.

Can you do tasks for my practice?

No. Currently, we only handle personal tasks. We do not handle tasks related to your practice, hospital, or work.

What is a personal task?

A personal task is any task (big, small, complicated or easy, recurring or stand-alone) that involves your life. Some examples of personal tasks are: find a home cleaner, schedule a haircut, find a nanny, make brunch reservations, schedule a move, plan trip itineraries, ect. 

 

As of this point, we have not had a personal request come across that we’ve denied.

How fast is your response time?

We respond as quickly as possible to give you peace of mind. Some tasks, like making brunch reservations or scheduling a haircut can be completed within the hour. Other tasks that involve third parties, like ordering a replacement part or fixing your car, may take more time.

This sounds too good to be true! I think I will use it a lot. How many members end up upgrading to a higher tier?

We are very grateful to have the opportunity to save physicians time and add value to their lives. Our number one goal is to get you back to doing whatever you want to do, whether that is working, spending more time with your kids or spouse, or working on a side project. It is true that it can sound too good to be true, but it is because we are here to help with whatever you need. Physicians that learn how to delegate effectively typically upgrade within 2-3 months.

What if you go over the number of hours in your plan?

Your personal assistant will keep you updated on your usage. When you run out of time, you can upgrade for more or wait until your month renews to delegate more tasks.

Do my unused hours roll over each month?

Hours do not roll over month to month. If you feel that you are not using up enough of your hours, we will be happy to downgrade you to a lower tier!

Can my spouse use my account?

Absolutely! Your spouse or partner can make requests and get help from a personal assistant, even if they are not a doctor.

When can I request a task?

You can request a task whenever you want! We will confirm receipt of and work on your tasks during business hours.

I don’t know what level of membership I need. Can you help?

Most of our members utilize 10-12 hours each month through the Personal Assistant Pro membership. If you only have a few tasks to delegate now (or don’t know how much time you need now) start with our Personal Assistant Starter membership and you can upgrade if you need more time.

Can I upgrade later?

Absolutely. Pick a membership level that corresponds to the amount of help you need right now. If you need more help later, you can upgrade to a plan with more hours. If you need less help, you can downgrade at any time too.

How do you calculate the hours used per month?

We track the time spent on each of your tasks as they are being worked on and keep a running total. We can update you at any time with your used and remaining time.

How do my hours get spent?

You can spend your hours on any personal task. From an easy 5 minute task to a difficult task requiring multiple hours, you are free to use your hours as needed.

What are your hours?

Monday-Friday, 9am-6pm CST. 

We are hoping as we grow, we can add off-hours and weekend hours.

I want to work with the same person every time, how do I do that?

No problem! We can set you up with a dedicated personal assistant for an additional $199/month.

How do you protect information? How do you ensure the privacy of personal info? How secure is my data?

We have NDA language built into the terms and conditions of our site. We use our payment processing system to store any sensitive information through SSL protected transactions.

How do I sign up?

It’s easy, you can sign up here. Fill out your personal information, your payment information, and you’re good to go!

Do you have a minimum time requirement per task. After the minimum requirement per task, how is it billed?

Our minimum time requirement per task is 15 minutes. After that we account for time in 15 minute increments. If a task is something quick, say 5 minutes, we keep your best interests in mind and do not require a 30 minute minimum.

How do I pay for a third party involved in my task?

 If you’d like us to handle the payments on your behalf and save you more time, you can fill out a credit card authorization form. We’ll always ask you to approve the charge ahead of time. Or, if you prefer, you can either handle the payment for the third party.

Where is my personal assistant located?

Your personal assistants handle everything you need virtually. If you ever need in-person help, like a handyman or carpet cleaner, we find the best options in your area.

How long does it take to complete a task?

Tasks vary in difficulty and time spent. If your task does not require third party communication, it gets done fast. If your task relies on communication from another party such as a 1-800 number, etc., it can take up to a week.

Are my payments secure?

We currently use Stripe as our payment processor. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. All transactions are SSL (Secure Socket Layer) protected. All credit card numbers are encrypted and safely stored in Stripe’s state of the art data-center. What does this mean? It means Stripe is very secure. They exceed industry security standards and are trusted by thousands of businesses of all sizes across the globe, including many Fortune 500 companies.

How do I contact you?

Have more questions? Visit our contact us page.